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Cloud-Based Services

Cloud-based services refer to software or other applications that are entirely hosted and managed in a remote location. For example, Yahoo! mail and other Web-based email services were early cloud services, while cloud-based word processesors, CRMs and data storage arrived later in the Web technology evolution.

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Getting a CRM education...


One of the points I made in a recent post on CRM requirements specification, was the part that education plays in CRM requirements gathering. In brief, the more people understand about the use of CRM technology, the better their contribution to the...

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Single Question Interview: Matt Jones


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